Account & Data Deletion

You can request deletion of your eGov Gambia account and its associated app data at any time, from inside the app or without it.

Delete from within the app. Open the app and go to Settings → Delete Account. Confirming starts a 60-day grace period, during which you can cancel the request at any time by returning to the same screen. If the 60 days pass without cancellation, your login is permanently deactivated and you will no longer be able to sign in.

Request deletion without the app. If you no longer have the app installed, email info@egoveglobal.com from the email address or phone number registered to your account, and include your full name and date of birth so we can verify your identity. We will act on the request within 30 days, subject to the same 60-day cancellation window described above.

What is deleted. Your app login, session data, and device-linked app preferences are deactivated and removed.

What is retained, and why. Your app account is separate from your official government records. Identity information, biometric data (such as fingerprints), applications, licences, and service history created through your use of the app are official government records held by the relevant government departments, retained as required by law and for the ongoing administration of government services, regardless of whether your app login is active, deactivated, or deleted. Your registered phone number remains associated with your government record and cannot be used to create a new, separate app account.

Regaining access. If your login has been deactivated, email info@egoveglobal.com to request reactivation. A new registration using the same identity or phone number will not create a separate account.